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  1. i want the images to open straight up with the slider when i click on my page.. i dont want it to go to any other page..just the light box

    • Hi Devanshi,

      We kindly ask you to provide a link to the page, where the problem occurs.


  2. Added gallery to website, just starting to add images, but when testing, there appears to be two gallery styles one on top of other, any ideas what is going on? Appreciate help.

    • Hi Paul,

      Unfortunately, your problem is unclear. Could you please describe it in more detail and provide a link to the page with the gallery?


  3. Hi, I was just wondering if this plugin allows you to only display 1 thumbnail and once clicked on opens that gallery directly into a lightbox, rather then a completely separate page?

    Thanks for your help.

    • Dear Erin,

      Unfortunately, this functionality is not available. However, you can request a paid customization if you want and provide all the necessary details on our support forum http://support.bestwebsoft.com/.


  4. I am interested in having the thumbnails being set as “Hard Crop”, i don’t like how when i set dimensions on the thumbnail sizing box, it stretches the images. Any way that feature is available?

    • Hi David,

      If you are referring to the stretching of the thumbnails of the images that have already been uploaded, please do the following:

      On the Plugin settings page (Dashboard->BWS Plugins->Gallery), there is an “Update images” button at the top of the page. After you change thumbnail size, you need to press this button to form a thumbnail of a new size. Otherwise, WordPress attempts to use thumbnails that already exist, which are closest in size to the new parameters.

      In case it is the crop position itself you do not like – there is a possibility to change it in the Pro plugin version (http://bestwebsoft.com/plugin/gallery-pro/).