BestWebSoft

Support Issues

System Status

WordPress version:	5.3.2 *
Demo Plugin:	Like & Share

* When using other versions some differences are possible to occur

1. Introduction

The aim of the given instruction is to provide our customers with the information about System Status report that may help our support team work in a more efficient way and save time to provide you with solutions to the occurring problems.

The thing is that a lot of problems are caused by the conflict between our product either with your current theme or with some other installed plugins. All our products undergo the procedure of scrupulous testing, nevertheless, it is impossible to test our products’ compatibility with all the existing themes and plugins.

System Status report contains all the necessary information for our support team, and namely, the information on your active theme, active and inactive plugins, their versions and the version of WordPress that you are using. Please be so kind and read the instruction below carefully. We strongly recommend you to include this information when contacting our support team.

2. How to get the System Status report

2.1. Go to your Dashboard and find the menu on the left.

2.2. Find any BestWebSoft plugin and hover the cursor and click “BWS Panel” to reach BWS Panel page.

 

As the example we used Like & Share, but the instruction can be applied to any BestWebSoft plugin.

2.3. Click the “System Status” button on BWS Panel page.

As the example we used Like & Share, but the instruction can be applied to any BestWebSoft plugin.

2.4. The “System status” page will open.

As the example we used Like & Share, but the instruction can be applied to any BestWebSoft plugin.

2.5. In order to send the system status to our support team, click the “Send to support” button.

As the example we used Like & Share, but the instruction can be applied to any BestWebSoft plugin.

2.6. If the report has been sent successfully, the message “Thank you for contacting us” will appear at the top of the page.

As the example we used Like & Share, but the instruction can be applied to any BestWebSoft plugin.

2.7. Our Support Team will receive the following message:

WordPress Environment WP Version 5.3.2 WP Multisite No WP Memory Limit 40M Active Theme Twenty Twenty 1.1 (by the WordPress team) Server Environment Operating System        Linux Server        Apache PHP Version        5.6.40 PHP Allow URL fopen        On PHP Memory Limit        256M Memory Usage        6.38 Mb PHP Max Upload Size        64M PHP Max Post Size        128M PHP Max Script Execute Time        30 PHP Exif support        Yes ( V1.4 ) PHP IPTC support        Yes PHP XML support        Yes Database WP DB version 38590 MySQL version 5.6.28 SQL Mode NO_ENGINE_SUBSTITUTION Active Plugins (1) Like & Share by BestWebSoft - 2.66

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Thank you!

Help & Support

Visit our Help Center if you have any questions — https://support.bestwebsoft.com/

Services

We provide additional services such as Wordpress themes & plugins development,

graphic design, custom programming.

Contact us now to get a free quote — https://bestwebsoft.com/contacts/